We're here to help!
Please review the frequently asked questions for each module.
If you don’t find what you are looking for, feel free to ask us.
You can also request new feature ideas.
Frequently Asked Questions (FAQs)
How to make comments in nXr.iNote?
When you select some text in an article or hover mouse on an image, an input box will appear for collecting the text or image. You can also add custom note in the box to label the text note and image.
If you did not make any comments during collecting notes or images, you can still make comments by clicking “+” icon below the notes and images in nXr.iNote and by double clicking them in library.
All comments in nXr.iNote is relational, which means that you can only make comments on selected text or image. This is based on the intuition that any thought arise while reading any article has some relationship with the article. In that way, you are creating an order in your comments and notes which you can easily utilise in citing process.
Why I cannot see the input for commenting and saving image?
When you scroll in the webpage, the input box disappears to allow reading without any obstruction. In this case, again hover the mouse cursor on the image to bring back the input box. Sometimes, the input box appears at the top part of the image. In that case, please hover the mouse cursor at the top part of the image to view the input box.
Why nXr.iNote sometimes fetch article information partially?
nXr.iNote retrieves article information (e.g., DOI, title of the article) by scraping webpage or PDF of the article. On rare occasions, nXr.iNote may fetch article information incompletely for two reasons: 1) incomplete or different definition of metadata describing the article or 2) no DOI available for the document.
However, incomplete article information is no trouble as you can resolve this by automatic update with CrossRef database in citation tool in nXr.iCite. Implementation of automatic update in nXr.iNote and nXr.iLibrary is in progress.
For the second issue, you can copy the DOI in the DOI input box of the nXr.iNote and press ENTER. Then, it will use the DOI to get the other article information from CrossRef.
Finally, if nothing works (which is rare), you can always use manual editing anywhere in nXr.iNote, nXr.iLibrary and nXr.iCite.
Why nXr.iNote sometimes cannot align the note perfectly in the web article?
When there is some special character in the text e.g. [, ], % etc., the procedure nXr.iNote use to match the text cannot match the input text to the target text perfectly. We are working to make the procedure more efficient.
What to do if nXr.iNote does not start after clicking its icon?
Please reload the page by using “Refresh” icon in the Navigation Bar of Chrome Browser or press Ctrl+R on your keyboard. Then, click the nXr.iNote icon again.
How to change nXr.iNote settings or password?
You can change settings or password by making login at www.nxref.com/login or nXr.iLibrary www.nxref.com/lib/login which will take you to the Settings page. Note that nXr.iNote, nXr.iLibrary and nXr.iCite all share the same credential.
How to share articles with other students or researchers?
From both nXr.iNote and nXr.iLibrary, you can share articles with anyone if you have their email address. While sharing, nXr will automatically fill up the article’s information. You just type their email address and click SHARE. Use the SHARE icon in nXr.iNote and SHARE option from the menu bar in nXr.iLibrary to execute it.
If the users with whom you are sharing have nXr account, the shared article will also be shown in “Shared to you” list of their library. Isn’t that smart!
What to do if nXr.iNote stop responding?
On rare occasions, if subsequent notes and images are collected in a very short interval, nXr.iNote may stop responding or show infinite busy status. In that case, just refresh the webpage and start the nXr.iNote again.
What to do if nXr.iNote shows content of an article opened in the adjacent tab of the browser?
After using nXr.iNote in one tab, if it is opened and used very quickly in another tab, nXr.iNote may display the information of the article opened in the first tab. In that case, just refresh the webpage and start the nXr.iNote again.
How to cite articles, notes, or images in nXr.iCite?
Tick the selection boxes on the left of articles, notes or images as necessary. Then click UPDATE CITATION button at the top of the cited item list.
Now, you can also select notes/images to cite from “Articles” view without using “Notes” and “Images” views. Click “Notes/Images” icon at the top-right corner of each article bar and select notes/images as necessary, and then click UPDATE CITATION.
Note that, if you don’t click UPDATE CITATION button, no action is taken.
How to choose citation format?
You can change citation format any time. The default format for nXr.iCite is APA. If you want to change, please click “Document References” and search through “Select reference style” by journal name. If you do not find the desired style, please use “Request style” and we will guide you through.
How to delete cited references, notes and images?
You can delete quoted notes and images under each citation or remove the whole citation altogether by clicking corresponding cross signs and then clicking UPDATE CITATION. Please see this video (24 seconds).
What to do when I do not find the format in the style list I would like to use?
If you do not find the desired style, please click “Document References” and click “Request style” to contact us and we will guide you through.
How to share cited references, notes and images?
If you and your reviewers/mentors are in a nXr group, they can view all cited materials associated with your manuscript document (in MS Office) by just signing in nXr.iCite with their respective group ID and Password.
For other reviewers/mentors, please copy mock ID and Password and send it to them along with your manuscript (in MS Office) as shown in this video (25 seconds).
Why my reviewers are seeing different numbering of the citations in the manuscript?
If the citation style in there nXr.iNote account is different than the one you have used in your manuscript, they may see different numbering. Please ask them to change style by clicking “Document References” and using “Select reference style” to select the citation style you have used.
Why the article information in the reference list is not correct even after choosing the right style?
Sometimes article information is not collected properly according to the article type (e.g. book, journal article or conference) from the meta data by web scraping. If this is the case, please correct the article information in your library and update the reference list. Even if this do not solve the issue, please contact us at www.nxref.com/contact-us/.
How I can make my cited notes and images available to journal reviewers?
We are already working with publishers to integrate the process in their publishing system. Please contact us at www.nxref.com/contact-us/ with the desired journal name and publisher to check whether we are working with the publisher. If we are not working, we can start discussion with the publisher based on your and other authors requests.
How to update the data in nXr.iCite to view the notes I just added using nXr.iNote?
Please click the synchronisation icon on the top-right of the nXr.iCite add-in and search the keywords again by pressing enter in the search box.
Why can’t I delete text which contains citations?
nXr.iCite uses content controls to insert citations, which are programmatically managed to track citation changes and update and share the reference list. Therefore, manual deletion of the content controls is disabled, which also blocks the deletion of the adjacent text.
To delete text, select the text without the content control and delete it. If the citation in the content control is not necessary, delete the content control through nXr.iCite and then delete the text.
How to search new article in web?
We are planning to add web article search functionality in nXr library soon. However, you may notice that many users find articles by using various search engine Google Scholar, Google, Microsoft Bing, Pubmed, Microsoft Academic, Scopus instead of using referencing system search functionality.
In group library view, how I will identify the articles that I have also read?
The colour of the user icon in the quick access icons groups (which are located at the right of each article item in the list view) will indicate whether the article was read only by you, or only by group or both. When you activate group library view by toggling library option to the right, user access icon with gold colour and value “1” will indicate that only you have read that article. If the colour is gold but the number is more than “1”, then other users in the group also have read that article. If the colour of the user icon has not changed to gold, that means you did not read that article.
How to add new research topic, update my profile or password?
You can change settings or password by making login at www.nxref.com/login or nXr.iLibrary www.nxref.com/lib/login which will take you to the Settings page. Note that nXr.iNote, nXr.iLibrary and nXr.iCite all share the same credential. .
How I can edit labels of the articles?
You can change article labels individually by using label edit icons in the quick access icon group located at the right of each article in article list view. For individual label edit, you can add new label or remove old label. If you want to add a new label to multiple articles, please select the articles and click edit label icon form menu bar of the article list and add a new label.