NXR Systems (“nXr”)
Protecting Your Privacy
nXr is committed to providing you with the highest levels of customer service. This includes protecting your privacy. nXr is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
Set out below is information that nXr is required to communicate to its customers. nXr recommends that you keep this information for future reference.
Your personal information
Personal information held by nXr may include your name, current location, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number, username or password. If you choose not to provide certain personal information, nXr may not be able to provide you with the services.
How we use your personal information
Your personal information may be used to:
- verify your identity;
- assist you to subscribe to nXr services;
- administer and manage those services, including charging, billing and collecting debts;
- inform you of ways the services provided to you could be improved;
- conduct appropriate checks for credit-worthiness and for fraud;
- research and develop nXr services;
- gain an understanding of your information and communication needs in order for nXr to provide you with a better service; and
- maintain and develop nXr business systems and infrastructure, including testing and upgrading of these systems.
When we disclose your personal information
In order to deliver the services you require, nXr may disclose your personal information to organisations outside of nXr. Your personal information is disclosed to these organisations only in relation to nXr providing its services to you. These organisations may carry out nXr’s:
- customer enquiries;
- mailing operations;
- billing and debt-recovery functions;
- information technology services;
- installation, maintenance and repair services;
- marketing and telemarketing services;
- market research; and
- web site usage analysis.
- nXr takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, nXr may disclose your personal information to:
- your authorised representatives or your legal advisers (e.g. when requested by you to do so);
- credit-reporting and fraud-checking agencies;
- credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
- nXr related companies;
- nXr’s professional advisers, including its accountants, auditors and lawyers;
- other information technology service providers (for example, if you obtain services from other providers, nXr may need to disclose your personal information for billing purposes); and
- government and regulatory authorities and other organisations, as required or authorised by law.
Help us to ensure we hold accurate information
nXr takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why nXr recommends that you:
- let nXr know if there are any errors in your personal information; and
- keep nXr up-to-date with changes to your personal information such as your name or address.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and either send it by email to firstname.lastname@example.org
nXr reserves the right to charge a fee for searching for and providing access to your information.